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İstanbul Çarşı frequently asked questions
İstanbul Çarşı is free, the whole game is playable without paying, it runs on iPhone and Android, and it is available in English and Turkish; below are short answers to the questions players ask most.
If you do not find your answer, write to lisanstore@gmail.com or use Settings > Support in the game.
Is İstanbul Çarşı free to play?
Yes. You download İstanbul Çarşı free and can play all of it without paying. Nothing is locked behind a paywall. Optional in-app purchases (Diamonds and VIP memberships) exist; they shorten waits and add cosmetics and conveniences.
Which devices does it run on?
İstanbul Çarşı runs on iPhone through the App Store and on Android phones through Google Play. It is the same game on both. Links to both stores are at the top and bottom of every page.
Does the game work offline?
The core game works offline: your shop, trading, the Bank and the Stock Exchange can be played without internet. Chat, friends, public Coffeehouse tables, the used-car market and leaderboards need internet.
Which languages are available?
İstanbul Çarşı is available in English and Turkish. It follows your phone language and you can change it any time in Settings. Word Duel and Name City Animal use Turkish words, also in the English version.
Will I lose my save if I change phones?
No. Your progress is backed up to your game account. If you reinstall, the game offers "Continue" or "Start over". Link your email and you can pick up where you left off on a new phone.
How does cloud backup work?
Your save is backed up to your account every few minutes. When you reinstall the app, the backup is offered to you. Full data details are in the privacy policy (Turkish).
What are Diamonds?
Diamonds are the premium currency. They shorten waits, unlock cosmetics and top up cash when you are a little short. You can also earn free Diamonds through daily login rewards, the weekly chest and by watching ads.
Is İstanbul Çarşı pay to win?
No. The whole game is playable for free. Titles, achievements and rankings cannot be bought; they are earned by playing. Diamonds shorten waits but do not play the game for you.
What is VIP membership?
Optional VIP (weekly and monthly) and Boss VIP (monthly) memberships give cosmetics, conveniences and small daily rewards. No part of the game is locked behind membership. Prices are shown in the app and in the store.
How do I cancel a subscription?
On iPhone use Settings > Apple ID > Subscriptions; on Android use Google Play > Payments and subscriptions. A subscription renews automatically unless cancelled at least 24 hours before the period ends.
How do I make money fast?
Start with Job Center shifts, then buy goods marked cheap at the Grand Bazaar and list them at your own price. Keep your display full. See money tips for the full list.
How much money do I start with?
You start with 3,000 lira. Your first job is a shift at the Job Center, and the first wage quest pays a bonus. Then you buy goods at the Grand Bazaar and open a stall.
How do I level up?
You gain experience from shifts, sales, quests and games, and your level rises with it. New places unlock as you level. The full table is in the level and unlock table.
At which level does each place unlock?
Bank level 2, Fishing Harbor level 3, Entertainment Center level 4, Stock Exchange and Coffeehouse level 5, Jeweler level 8, Real Estate Office level 15. The full list is on the places page.
Where do I get a driver's license?
From the Courses section at the Job Center. The garage and Car Market unlock at level 5 and need license A or B. The first car quest needs license B.
What is the Bazaar Trader quest?
Bazaar Trader asks you to make 500 lira of total profit at the Grand Bazaar. It appears at level 9 and pays 1,000 lira. See the Bazaar Trader guide.
Why was my shop sealed?
Rent and wages are deducted from cash every evening while the shop is open. If your cash stays negative three evenings in a row, the shop is sealed and only a quarter of what you invested comes back. Keep cash positive.
Can I bet at the Coffeehouse?
No. There is no betting at Coffeehouse tables. Winners earn master points and experience, and the daily tournament reward is free. Games: 101 Okey, Batak, Pişti and Backgammon.
Can I lose money on the Stock Exchange?
Yes, share prices can fall. Company news can move a price 3-12% at once, and an interest-rate surprise shakes the whole market. Only in-game money is used. See the Stock Exchange guide.
Can I win real money?
No. İstanbul Çarşı is a simulation game. In-game money, Diamonds and items cannot be exchanged for real money.
How do I play with friends?
Invite a friend with your invite code, visit neighbor shops, set up a friends table at the Coffeehouse, or send Battleship and Word Duel invites. There is a separate friends ranking on the Fame leaderboard.
Is in-game chat safe?
Chat has a profanity filter, reporting and blocking. For private messages a request goes first and you talk only if the other person taps "Accept". The game is not directed at children under 13.
How do I delete my account and data?
In the game use Wallet > Wealth > My Account > Delete account; your cloud backup is deleted too. For details and email requests see the data deletion section of the privacy page (Turkish).
Where is the privacy policy?
The privacy policy and terms of use are on the privacy page (Turkish). The terms are a separate section of the same page.
How do I report a problem?
Write from Settings > Support in the game; our reply lands in your Support inbox. Outside the game you can email lisanstore@gmail.com.
I have a suggestion. Who do I tell?
Use the "Tell us your idea" box in the game or email lisanstore@gmail.com. Suggestions are read.
Who is Master Rıza?
Rıza Usta (Master Rıza) is your in-game guide, a merchant who has kept a stall in the Grand Bazaar for 40 years. He teaches short lessons at each new place. You can skip them and reread them from the Guide.
What is the Fame leaderboard?
Fame is the score made of your wealth, reputation, level and achievements. There are season and all-time rankings plus a separate ranking among friends. Rankings cannot be bought.
Who makes İstanbul Çarşı?
İstanbul Çarşı is developed by Kartal Software. See the about page.
How can the press reach you?
The press kit has the fact sheet, logo, screenshots and texts. Contact: lisanstore@gmail.com.
Does the game use fake countdowns or pressure?
No. İstanbul Çarşı does not use fake "last 2 hours!" timers.